No products in the cart.
Welcome to itshoper.com! At our online IT & Electronics store, we aim to provide a seamless shopping experience, including straightforward cancellation policies. This document outlines the terms and conditions governing cancellations, refunds, and exchanges for our products. Please read this policy carefully to understand your rights and responsibilities as a valued customer.
- If a customer wishes to cancel their order before it has been delivered, there will be no additional charges for the cancellation, provided the cancellation request is made within 3 hours of placing the order online.
- To initiate the cancellation, the customer must send us a proper email clearly stating the reason(s) for the cancellation. This ensures smooth processing and helps us improve our services.
- Refunds for canceled orders will be processed back to the original payment method used by the customer. Please note that the refund transfer may take up to 7 days to be completed, depending on the payment solution and banking processes.
- orders paid online through our payment gateway, a charge of 2.5% will be applicable on the total value of the order. This charge is necessary to cover transaction fees incurred during the initial payment process.
- We strive to make cancellations as hassle-free as possible while maintaining fair practices for all parties involved. For any questions or assistance, our customer support team is always ready to help.
Customer Support for Cancels If you experience any issues while canceling an order, please contact our customer support team.
Remember
- Double-check your order details before placing an order to minimize the need for cancellations.
- Always initiate cancellations promptly to avoid complications.
- Contact our support team for assistance if you are unsure about the process. We are committed to ensuring a good and quality shopping experience. Your satisfaction is our priority, and we strive to make our shopping process as transparent and fair as possible.
Cancellation by the Store
We reserve the right to cancel your order under the following circumstances:
- Out-of-Stock Products: If the product becomes unavailable after you place the order.
- Payment Issues: If there is an error or failure in payment processing.
- Fraudulent Transactions: Orders flagged for security reasons will be canceled to prevent fraud.
- Incorrect Pricing or Listing Errors: In rare cases where products are incorrectly priced or listed due to system or human error.
- Violation of Terms: If the order violates our terms of service or policies.
If we cancel your order, you will be notified immediately, and a full refund will be processed within 7-10 business days.
